RETAIL CUSTOMER RETURN POLICY

You should never feel like you’re taking a risk when buying EFX Sports products from our online store or contacting our retail service center. We do not deserve to keep your money if our products do not meet your expectations. It’s that simple.

FOR PRODUCTS PURCHASED DIRECTLY FROM EFX SPORTS:

You have up to 365 days (one year) from the date of purchase to receive a refund. We ask that you: 1) Provide proof of purchase (order number and receipt) and 2) Cover the shipping and handling charges to get the product back to us (typically deducted from the return amount).

You may be eligible for a product replacement if you receive an item that is: 1) Damaged, 2) Defective (e.g., expired, mislabeled, broken seal, broken capsules), or 3) Incorrect (wrong product or quantity).

Please allow up to 7 business days for the refund to be credited back to your account after the return is processed.

CUSTOMER RETURNS TO RETAIL ESTABLISHMENTS:

If you purchase EFX Sports products from a retail or online store (like GNC or Amazon), their return policy—not EFX Sports’—will apply automatically.

RETURNS OF APPAREL:

Apparel wear must be unworn and unwashed; all original tags and labels must be attached to the item(s).

HOW TO MAKE A RETURN:

1. Notify EFX Sports that you wish to make a return or receive a replacement by calling 1-888-238-1864. (All returns MUST receive prior authorization.)
2. You will be issued a Return Authorization (RA) number if your return meets the qualification criteria. If you receive a damaged, defective, or incorrect product, you will be issued a call tag for the product to be picked up and returned at our expense.
3. Make your return items ready for pickup by prominently displaying your RA number on the package label. (Failure to do so will cause your shipment to be automatically refused.)
4. If you are shipping your product back directly, use this address:
   All American Pharmaceutical
   2376 Main Street
   Billings, MT 59105
5. EFX Sports will either credit your card or account or ship a replacement product, depending on the nature of your return.