EFX Sports Retail Customer Return Policy
You should never feel like you are taking a risk when you buy EFX Sports products from our on-line store or when you call our retail service center. If any of our products do not perform to your expectations, we feel that we do not deserve to keep your money. It’s that simple.
For Any First-Time Product Purchased Directly EFX Sports:
You have up to one year (365 days from date of purchase) to get your money back, even if you use the entire product. All we ask is that you: 1) provide proof of purchase (order number and receipt) and 2) cover the shipping and handling charges to get the product back to us.
For Additional Purchases Of Same Product Directly From EFX Sports:
You may return a product within 14 days of purchase to receive a refund. Product must be unopened and arrive in sellable condition. You are responsible for all shipping and handling charges to get the product back to us. A 15% restocking fee will also apply.
You may be eligible to receive a product replacement for the following reasons:
If you receive a product that is 1) Damaged 2) Defective (expired, mislabeled, has a broken seal, contains broken capsules, etc.) or is 3) Incorrect (wrong product or amount), please notify us within 72 hours to receive a replacement.
Customer Returns To Retail Establishments:
EFX Sports products purchased from a Retail or Internet store automatically fall under that store’s return policy, and not that of EFX Sports.
How To Make A Return:
- Notify EFX Sports that you wish to make a return or receive a replacement by calling 1-888-238-1864. (All returns MUST receive prior authorization.)
- If your return qualifies, you will be issued you a Return Authorization (RA) number. In the event you receive product that is damaged, defective or incorrect, you will be issued a call tag for the product to be picked up and returned at our expense.
- Make your return items ready for pickup by prominently displaying your RA number on the package label. (Failure to do so will result with automatic refusal of your shipment.)
- Depending upon the nature of your return, EFX Sports will either credit your card or immediately ship you a replacement product.